Hb88 Privacy Policy — Our Firm Commitment to Protecting Your Data

1What Information We Collect

When you create an account and use our services at hb88, we collect certain personal information. This data is used solely to provide you with a better experience. We never ask for more than what is needed.

Under the hb88 privacy policy, we collect two main types of information — what you provide directly and what is gathered automatically as you use the platform.

• Full payment card or bank account details are not stored on our servers.
• Biometric data such as fingerprints or facial recognition is not collected.
• Social media passwords and personal messages are not collected.

2How We Collect Data

Hb88 collects your information through several methods. We maintain full transparency in every case and always let you know what data is being collected and why.

• Directly from you: Information you provide directly through the registration form, KYC verification, support chat, or email.
• Automatically: Device and browsing data is collected via cookies and analytics tools while you use the platform.
• From Payment Providers: Limited transaction data is received from bKash, Nagad, or Rocket to verify transactions.
• Third-Party Verification: Approved third-party services are sometimes used for age and identity verification.

3Purpose of Data Use

Hb88 uses your data only for specific, legitimate purposes. In line with our privacy policy, your information is never sold for profit.

• To complete account registration and identity verification.
• To process deposits, withdrawals, and other financial transactions.
• To provide customer service and technical support.
• To prevent fraud, money laundering, and account hacking.
• To create a personalized gaming experience tailored to your preferences.
• To send you promotional offers and bonus communications (with your consent).
• To fulfill legal obligations and meet the requirements of regulatory authorities.
• To improve platform functionality and security.

4Data Sharing Policy

Hb88 does not sell or commercially share your personal information. However, limited data may be shared with certain parties as required to deliver our services or meet legal obligations.

• Payment Provider: bKash, Nagad, Rocket — only the information needed to complete transactions.
• KYC verification service: Approved third-party providers for identity verification — only the necessary data is shared.
• Law enforcement agencies: In response to a court order or legal claim — limited to specific data only.
• Game software providers: For a seamless gaming experience — without requiring full identity details.

All third parties listed above operate under a confidentiality agreement with us and are required to adhere to hb88's standards. They are not permitted to use your data for their own purposes.

5Cookies & Tracking Technology

Hb88 uses cookies and similar tracking technologies on its website and app to enhance your browsing experience and keep the platform running smoothly.

You can disable cookies at any time through your browser settings. Note that disabling essential cookies may affect the functionality of certain platform features.

6Data Protection Measures

Hb88 follows industry-leading technology and practices to protect your data. Our privacy policy ensures your information stays secure at all times.

• All data transfers are secured with 256-bit TLS/SSL encryption.
• Sensitive data is stored in the database with AES-256 encryption.
• Regular security audits and penetration testing are conducted.
• Only a limited number of staff can access data, and they are bound by confidentiality agreements.
• A 24/7 security monitoring system is active at all times.
• Two-Factor Authentication (2FA) is available.

7Your Rights

Under the hb88 privacy policy, you have specific rights over your personal data. We respect these rights and act on them as promptly as possible.

To exercise any of these rights, contact our support team. We typically respond within 30 business days.

8Data Retention Period

Hb88 does not retain your data longer than necessary. Each type of information has a defined retention period.

• Active account data: retained for the full duration the account remains active.
• Transaction records: typically 5–7 years, as required by law.
• KYC documents: up to 5 years after account closure.
• Support contact records: 2 years after the issue is resolved.
• Marketing preferences: deleted within 30 days of opting out.
• Cookie and analytics data: 30–90 days depending on type.

9Protection of Minors' Data

Hb88 is a responsible gaming platform. Our services are strictly for users aged 18 and above. We do not knowingly collect information from anyone under 18.

• Age verification is mandatory at the time of registration.
• If a minor is found to have created an account, that account and all associated data will be deleted immediately.
• If you have any concerns, parents can contact our support team and we will act promptly.
• Hb88 follows a responsible gaming policy and places the protection of minors as its highest priority.

10Privacy Policy Updates

Hb88 may update this privacy policy as needed. We will notify you in advance of any significant changes.

• Notice will be provided by email or SMS at least 30 days before any significant changes take effect.
• The date of each update will be clearly stated at the top of this page.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you will have the option to close your account.
• Previous versions can be requested through support.